Privacy Policy

‍Last updated: 15 January 2026

This Privacy Policy explains how Memo Gifting (Pty) Ltd ("Memo", "we", "us" or "our") collects, uses, stores and shares your personal information when you interact with us through our websites, emails, social media channels or any other technology or services we make available (collectively, our Platforms), or when you purchase or receive products or services through Memo (our Services).

By accessing or using our Platforms or Services, you acknowledge that your personal information will be handled as described in this Privacy Policy. If you do not agree, please do not use our Platforms or Services.

1. Our commitment to privacy

We take reasonable steps to protect your personal information and are committed to processing it lawfully, fairly and transparently. Memo complies with applicable data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

2. Who is responsible for your information

Personal information collected through Memo is controlled by Memo Gifting (Pty) Ltd, registered in South Africa.

If you are located in the European Economic Area or the United Kingdom, Memo acts as the data controller for purposes of applicable data protection laws.

3. Information we collect

We collect personal information in the following ways:

Information you provide directly

You may provide personal information to us when you:

create an account or place an order;
send or receive a gift through Memo;
complete forms, surveys or promotions;
contact us for support or enquiries;
communicate with us via email, social media or other channels.

This information may include your name, email address, phone number, delivery details, billing details, payment confirmation, gift messages and any other information you choose to share with us.

Information we collect automatically

When you use our Platforms, we may automatically collect certain information using cookies and similar technologies, including:

log and usage information;
device and browser information;
IP address and general location information;
information about how you interact with our Platforms and emails.

Information from third parties

We may receive information about you from third parties, including:

ecommerce, hosting and technology providers (such as Shopify, Webflow and related integrations);
payment service providers (Stitch and Paystack);
delivery and fulfilment partners (The Courier Guy and related couriers);
analytics and marketing providers;
social media platforms, where you interact with us or choose to connect your accounts.

Any information received from third parties is handled in accordance with this Privacy Policy.

4. How we use your information

We use personal information to:

provide, manage and fulfil our Services;
process payments and arrange delivery;
communicate with you about orders, gifts, accounts and support requests;
personalise your experience and make relevant recommendations;
send marketing communications, where permitted or where you have opted in;
improve our Platforms, Services and customer experience;
prevent fraud and ensure platform security;
comply with legal and regulatory obligations.

5. How we share your information

We may share your personal information with:

trusted service providers who assist us in operating our Platforms and Services (including hosting, payment processing, analytics, email and customer support);
fulfilment and delivery partners, to ensure your order or gift is delivered;
marketing and analytics partners, in aggregated or de-identified form where possible;
our professional advisors, auditors or legal representatives where necessary;
regulatory or law enforcement authorities, where required by law;
third parties where you have given explicit consent.

Some of these parties may be located outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure appropriate safeguards are in place.

6. Marketing and your choices

You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.

Even if you opt out of marketing messages, we may still send you essential service-related communications, such as order confirmations or account notices.

7. Cookies and analytics

Our Platforms use cookies and similar technologies to:

enable core site functionality;
remember your preferences;
analyse usage and improve performance;
support marketing and advertising activities.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Platforms.

We may use tools such as Google Analytics to better understand user behaviour. Where required by law, we will obtain your consent before enabling certain tracking features.

8. Data retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer required, we will delete, de-identify or securely destroy it.

9. Security

While no system can be guaranteed to be completely secure, we use appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss or misuse.

10. Your rights

Depending on your location, you may have the right to:

access the personal information we hold about you;
request correction or updating of your information;
request deletion of your personal information;
object to or restrict certain processing activities;
withdraw consent where processing is based on consent;
lodge a complaint with a relevant data protection authority.

In South Africa, complaints may be lodged with the Information Regulator at complaints.IR@justice.gov.za.

11. Third-party links

Our Platforms may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any personal information.

12. International users

Memo is based in South Africa. By using our Platforms or Services, you understand that your personal information may be transferred to and processed in South Africa or other countries, which may have data protection laws different from those in your country of residence.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Platforms, and where appropriate, communicated to you.

14. Contact us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us at:

Email: info@sendamemo.co.za

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